If you have received an incorrect or faulty item, please contact us immediately, we will let you know whether you need to return the item to us and the next step.
If you wish to exercise your legal right to reject an item you must return it to us. To receive a full refund for a frame, the frame must be in its original packaging and condition, and you will need to cover the full cost of return shipping (be aware as these are heavy items with glass a courier may charge $200 - $300 dollars) within 14 days of the date you received the Frame. If these conditions are not met, we are within our right to refuse a full refund.
We do not accept liability for returned Frames which are damaged during transit, due to poor packaging or care.